Orange rage part 1: what does “unable to continue processing your call” actually mean?
Sad how rage is the best motivation.
An introduction; my phone cannot send texts, hasn’t for about a week. It’s an HTC Desire HD on orange Dolphin 30; unlimited texts, 500 minutes, something data. Possibly 500mb.
Besides the point, for now. I got through to the help centre on a home phone to find out my account number and get an initial solution, which failed.
Since then, my phone will not connect to 150 and any other phone I use, once I input my mobile number, will disconnect me, both with the following message;
“Thank you for calling Orange. Sorry, but we are unable to continue processing your call. Please hang up and try again”.
I’ve heard this about 15 times today, on both phones, and I think the real issues are as follows;
- It appears online on forums with no explanation, so it’s obviously a common occurence with no answer and, sadly, no-one knows exactly what it means.
- It only appears when Orange know the mobile number in question; I got through first time initially, but since then nothing. Do I get pushed to the back of the queue with this mobile number since I’ve already got through to help today?
- Does Orange know there’s shennanigans going on with my phone because it’s ignoring this specific number? Is this why I’m getting this unique message repeatedly?
I though it’d be worth e-mailing and finding out, because this specific a message means something, and surely it’s worth finding out, since forums online aren’t answering the question.
God damn phone rage. Gets a pretty good amount done, don’t you think?
If anyone has any specific experiences or any ideas, or situations where they;ve heard this message let me know. >:(.
Filed under: Journalistic win. | 5 Comments
Tags: help, mobile, orange, phone services